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We are sorry this has not been sorted for you yet, we were assured by the supplier that the issues had been resolved. It would appear from what they told us that you were confused with another customer with the same or similar name to yours but they said they had not taken any money from your account, they only issued an invoice.
We have chased them again this morning to ask for them to look into this matter again for you and issue you with a refund for this extra €109.40 if it was a case of mistaken identity as they suggested in their previous email (part of which we posted on our above post). If the charges were actually genuine then we have asked for an explanation of these for you.
As soon as we hear back from them we will let you know. In the mean time if you could let us know if you receive a refund that would be great.
Carrentals Customer Support
- Posts: 40
- Joined: Wed Jan 25, 2012 1:06 pm
It's now nearly 9 months since I hired this car and I'm still trying to sort out the charges.
- Posts: 5
- Joined: Mon Sep 12, 2011 9:18 am
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